Saturday, November 26, 2011

Using The Force to Get My $15.00 in Kohl's Cash Back!

I have a complaint.  Actually I am angry -  angry  at Kohl's.

I realize that with all that is going on in our lives right now, my complaint with Kohls is a little insignificant.   Okay, quite insignificant.

In a calmer time of my life,  I probably would not have given this incident a second thought.  But stress and anxiety can stir up all kinds of emotions.   And today I am mad - mad at Kohl's.

I don't do the Black Friday getting up at 4:00 a.m. to get the so called bargains thing.   I especially wouldn't get up at 4:00 a.m. to get 50% off at Kohl's.  This is mainly because Kohls always has 40, 50 and 60% off sales.

Also being a  Kohl's aficionado (yes I admit it)  I, of course, would never, ever, buy anything at Kohl's unless I had at least a "15% off your total purchase" coupon.

So I did no shopping on any part of Friday, early or late.

But today, since I had my Kohl's "15% off my entire purchase coupon"  and since they were giving $15 in Kohl's cash for every $50 you spend - good only for this weekend, (normally they only give you $10 Kohl's cash for every $50 you spend) I decided to check out the "sales".

So I head on over and was quite surprised and pleased to see that Kohl's was empTEE!

Anyway, I found quite a few nice things.  There were so many SALE! SALE! SALE! signs all over the store that I guess the "early bird specials ending at 1:00 pm" sign didn't quite register with me.

So I bought 3 tops, and two pair of corduroy pants.   And get this I spent $49.25, but, I saved $106.75

I know it hardly seems possible, but it's true, look

And even though I was $.75 shy of the $50 required to be eligible for the $15.00 in Kohl's cash, they gave it to me anyway.  It doesn't get better than that, right?

So I get home and try my goodies on.  I really like the way the cords fit.  But one of the tops doesn't fit quite right.  So I decide I would exchange the top for a different size and since I like the cords so much I would get another pair. 

Then I wonder.  What will happen to my Kohl's cash if I return one of the purchases.  So I look online to see what the policy is.  Kohl's Return Policy.

Basically it states that I could get a merchandise credit and it wouldn't affect the value of my Kohl's cash.

Oh by the way, one of the things that Kohl's touts is its "hassle free" return policy.  It is one of the messages they play over and over again on their PA system.

So I go up to the Customer Service Counter.  I tell the woman I have a return.  She processes the return and tells me that my Kohl's cash is going to be reduced.   

I say "No, no I am just exchanging this item."  

She says, "You said return, not exchange.  And I already processed this as a return.  And it can't be changed now." 

"Oh", I meekly say.   

She says, perhaps when you bring the new item up to the register, they will re-adjust your Kohl's cash.

"Oh, okay, I understand", I say.

So I go off to get my other pair of cords and the correct size of the top I returned. 

I get to the section where the cords are and...hold on here,  I paid $14.99 for my cords an hour ago and now the sign says they are $17.99.  Apparently still on sale but not as on sale as before.    

I just can't do it.  I can't pay $17.99 for an item that I just bought an hour ago for $14.99.

So I go over to the tops.  The price was the same as I paid before, but they don't have the size I want in the color I want.

So now I have no top and no Kohl's cash.

I probably should not have written about this because the more I think about it the madder I get.

If you look closely at my refund receipt you will see that my Kohl's cash had been reduced by $15.00 and that I have a remaining balance of $0.00.

Grrr! I am so mad at Kohl's!

What to do?  What to do?

I know! I am going to go back to Kohl's tomorrow and I will bring my  negotiator with me.  
Ross has this thing that he does.  He calls it "using the force."

I have seen and heard him get customer service people to do the darndest things.

Yes, I will have to get Ross to use "the force" to get my $15.00 in Kohl's cash back!


  1. Use the force! Seriously! That's a load of BS and a way to diddle customers. My SIL works for Kohl's (in collections...well, she used to work in collections) and the stories she could tell.......

    Let's put it this way: go, and use the force...a lot.

  2. I did use the force and Kohl's came through and gave me back my $15.00 in Kohl's cash.
    And I totally agree, the whole thing is smoke and mirrors.