tag:blogger.com,1999:blog-1078324787471983933.post3500802615341215296..comments2024-02-16T19:50:32.317-05:00Comments on Lynda Grace An Hour Away: Tell Me What You Think...Isn't The Customer Always Right?lyndagracehttp://www.blogger.com/profile/13530605081989558341noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1078324787471983933.post-22750776167963442682012-05-02T01:32:53.113-04:002012-05-02T01:32:53.113-04:00In the first story, the desk manager apologized an...In the first story, the desk manager apologized and offered to move the guest. He did the right thing.. The guest should have accepted the offer. When he got home the guest should have sent a letter to corporate and explained what happened and suggested that corporate notify the hotel manager about the situation and tell the manager that they need to be more sensitive to where they are placing guest. I think the guest was overly tired and overly sensitive,<br />In the second story, I applaud you for getting up to leave. That was totally handled wrong by the reservation staff and the wait staff. Accepting the managers offer to comp your meal was acceptable and exactly what they should have done. They could have gone one step further and asked if you wanted to continue to dine that evening or if you would have like to return on another evening (on them). Napiligalnoreply@blogger.comtag:blogger.com,1999:blog-1078324787471983933.post-51847487103745685002012-04-28T14:58:15.110-04:002012-04-28T14:58:15.110-04:00In the first instance the guest was not going take...In the first instance the guest was not going take no for an answer under any circumstances. Clearly, some staff member was not thinking when they booked a religious speaker so close to a guest room but done is done. The manager tried to make an accommodation by giving the guest a new room. What did the guest want? The manager could not undo the offense so he did the next best thing. It always takes two for a bargain to be struck.<br /><br />In the second instance the manager did the right thing as well and comped the couple. Again, the problem was already there and could not be undone except by asking the large party to leave. That is not a real option and would lead to more confrontation. Howardnoreply@blogger.comtag:blogger.com,1999:blog-1078324787471983933.post-59559000227558422932012-04-28T11:41:03.531-04:002012-04-28T11:41:03.531-04:00I think that both managers were trying to get the ...I think that both managers were trying to get the customer to back off so he didn't have to confront the real issues. Although you were treated like royalty in the end should it have gotten to the point where you had to leave? He could have done the private room thing from the beginning. Stephanie Vnoreply@blogger.comtag:blogger.com,1999:blog-1078324787471983933.post-538749830937490462012-04-28T04:17:31.553-04:002012-04-28T04:17:31.553-04:00I don't even think it's the customer is al...I don't even think it's the customer is always right, I think it's just common politeness, if somebody is paying for something and it is ruined, an apology goes a long way.Emma (GirlAnachronismE)https://www.blogger.com/profile/07354226176191037080noreply@blogger.comtag:blogger.com,1999:blog-1078324787471983933.post-48936752484668364702012-04-28T03:59:54.835-04:002012-04-28T03:59:54.835-04:00Interesting. It seems like when the customer doesn...Interesting. It seems like when the customer doesn't make a big deal out of the issue (just wants the problem solved), the problem is solved with both parties some what satisfied. Seems to me that becoming angry just makes other people angry. Thanks for sharing.Jessica Fosternoreply@blogger.com